Betting Rules

A bet is only valid when it has been successfully submitted and accepted by the betting system. Selecting a market or entering a stake does not by itself create a wager. You should check the bet details, including the event, market, selection, odds or price, stake and any other displayed information, before confirming the bet.

After submission, review the confirmation shown in your account or betting history. Keep a record of the relevant confirmation details where possible. If a bet does not appear to have been accepted, do not assume that it was placed. Check your account before attempting to submit the same bet again, as this may result in more than one accepted wager.

Prices and odds may change before a bet is accepted. The price shown when you select a market may not be the price available when you confirm the bet. A bet will be settled using the price and terms confirmed by the system, unless the bet is later cancelled, corrected or declared void under the applicable rules.

Errors and unusual betting activity

If an obvious error appears in a price, market description, event detail, settlement information or other betting information, the bet may be reviewed. An obvious error can include a clearly incorrect price, duplicated market, incorrect participant, incorrect event time or information that is materially inconsistent with the intended market. Where permitted, the bet may be corrected or settled using the proper price or terms. If correction is not practical, the bet may be cancelled or made void.

Bets may also be reviewed where there are signs of suspicious activity, attempted manipulation, collusion, fraud, unlawful conduct, a breach of the website rules or conduct that could affect the integrity of an event or game. A review may delay the processing of a bet or account transaction while the relevant information is checked.

Bets, stakes and combinations

The minimum or maximum stake, available bet types and permitted combinations may vary by product, market, account or transaction method. Any applicable restrictions will be shown on the website or in the relevant product rules. A multiple or combination bet may be affected if one or more selections are void, cancelled, postponed or otherwise unable to be settled. The product rules will explain how the remaining selections are treated.

Once a bet has been accepted, it cannot normally be changed or withdrawn by the customer unless a specific cash-out, cancellation or other feature is clearly made available. Any such feature is subject to its displayed conditions and may not be available at all times. A request to cancel a bet is not effective unless the system confirms that cancellation.

All betting activity must be carried out through an eligible account. Deposits, withdrawals and other account transactions may be subject to verification, processing checks, transaction limits and the conditions of the payment provider. You should only deposit funds that you can afford to lose and should not use borrowed money, essential household funds or money intended for other commitments.

A balance, bet record or settlement result may be reviewed if there is a suspected technical error, duplicate transaction, payment reversal, fraud, account compromise or breach of the applicable rules. Any adjustment will be made in line with the website terms and the information available after the review. Keep your account details current so that important notices or verification requests can be handled without unnecessary delay.

Play within your limits

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you start, take regular breaks and avoid increasing your stakes because of a previous loss. Do not gamble when you are distressed, tired, under the influence of alcohol or drugs, or feeling pressure to win back money.

• Set personal spending and time limits before betting.
• Keep gambling separate from essential spending and financial commitments.
• Do not chase losses or borrow money to continue gambling.
• Use available account controls, breaks or self-exclusion options if betting is becoming difficult to manage.
• Speak with a qualified gambling support service if gambling is affecting your finances, relationships, work or wellbeing.
• Contact the operator promptly if you want help understanding available responsible gambling tools.

Questions, disputes and rule changes

If you believe a bet has been accepted, displayed or settled incorrectly, review the product rules and your betting history first. You may raise the matter through the available customer support or complaints process. Include the relevant account and bet information, the date and time, the market or game involved and a clear explanation of the issue. Do not include unnecessary sensitive information in a message.

Complaints will be reviewed against the applicable Betting Rules, product terms, account records, system information and any relevant official result. A decision may require additional information or investigation. These rules may be updated from time to time to reflect changes to the service, products, technology or legal requirements. The current version published on the website applies to new betting activity from the time it is made available, unless a different application is required.